RACEHUB GEARThis policy explains how Forwardtrade International Co Limited, the operator of RACEHUB GEAR at racehubgear.com, handles personal information in connection with this website, enquiries and order requests.
Who is responsible for your information?
Forwardtrade International Co Limited is a Hong Kong company. For privacy enquiries and requests for access to or correction of your information, contact Privacy Enquiries, Forwardtrade International Co Limited at sales@racehubgear.com, or write to Room 76, Unit 3, 2/F, Lai Cheong Fty. Bldg, 479 Castle Peak Rd, Cheung Sha Wan, Hong Kong. This is our registered address; it is not an advertised showroom or a return collection point.
Personal information collection statement
What you provide
- When you send an enquiry: your name, email address, optional subject, message and any product or order references you include.
- When you submit an order request or discuss a purchase: your contact details, billing or delivery information, selected products and configurations, quantities, order notes and correspondence.
- If you use a customer account: your account details, saved addresses and associated request or order records.
- If you ask for after-sales help: the purchase reference, product and serial number, fault description, photographs and other information reasonably needed to assess the issue.
Submitting information is voluntary. Fields marked as required are needed to process that form. Without the relevant contact details or order information, we may be unable to respond, prepare a quotation, manage your account or arrange an agreed delivery. Optional fields can be left blank. You can browse the catalogue without a customer account and submit an order request as a guest.
This website does not collect online payments or payment-card details. Please do not put card numbers, bank passwords, identity documents or unrelated sensitive information into an enquiry or order note.
Technical information
Website systems may record information such as IP address, request time, requested page, browser or device information and errors. We use these records to operate the site, investigate faults and protect it against misuse. The enquiry form also uses a short-lived, derived network identifier to limit repeated submissions. Cookies and browser storage support the cart, account and site preferences, as explained in our Cookie Policy.
Why we use your information
- To review enquiries and order requests, check product requirements, prepare quotations and communicate with you.
- To administer customer accounts and retain a record of requested or agreed transactions.
- To arrange an accepted order, delivery, returns or warranty support.
- To maintain the website, prevent abuse, resolve complaints and meet applicable legal, accounting and record-keeping obligations.
We do not use the information collected by these forms for an advertising mailing list or sell it for third-party marketing. A request to use information for a new, unrelated purpose would require a separate assessment and any notice or consent required by applicable law.
Who may receive it
Information may be handled by authorised personnel and by service providers who support hosting, website maintenance, communications and record administration. Where needed for an agreed purchase or after-sales request, relevant details may also be provided to the supplier or manufacturer, repair provider, carrier or customs and delivery agents. Only information relevant to their task should be provided. We may disclose information to professional advisers, regulators or public authorities when required or permitted by law.
The website is hosted in Hong Kong. Communications, supplier support and international delivery may involve service providers or recipients outside Hong Kong, including in your delivery destination. These disclosures remain subject to the stated purposes and applicable personal-data requirements; this policy does not promise that all information stays in one country.
Saved requests and communications
Order requests and enquiries are stored in the store administration system for review. A saved request does not depend on an email acknowledgement reaching you. If you need to follow up, contact sales@racehubgear.com with the reference shown on the website, where available. A saved request or automated acknowledgement is not acceptance of an order.
Retention and protection
We retain personal information for as long as it is needed for the enquiry, account, transaction or directly related purpose, taking account of applicable record-keeping duties and unresolved complaints or claims. We review whether information is still required and take practicable steps to erase or anonymise it when it is no longer needed. There is no single fixed retention period for every type of record.
We use administrative and technical measures intended to protect personal information against unauthorised access, loss and misuse. No website or communication method can guarantee complete security. Please keep account credentials private and let us know if you believe information in your account is inaccurate or has been misused.
Access, correction and other requests
You may request access to your personal data and correction of inaccurate data under Hong Kong’s Personal Data (Privacy) Ordinance. Send the request to the privacy contact above, describing the records concerned and including an order or account reference if available. We may ask for information reasonably necessary to establish your identity and locate the records.
You may also ask us to close an account or consider deleting information. We will assess the request against the purpose of the records and applicable legal requirements; closing an account does not automatically erase records that must still be retained. These procedures do not restrict any rights available under applicable law.
Updates
We will publish revisions on this page with a revised date. If our collection or use changes materially, we will provide any further notice or obtain any consent required by law. For the terms governing purchases and requests, see our Terms & Conditions.
