RACEHUB GEARThis page explains the voluntary return policy and additional seller warranty offered by Forwardtrade International Co Limited through RACEHUB GEAR. They are separate from, and do not reduce, your statutory rights concerning goods that are faulty, unsafe, misdescribed or otherwise fail to meet applicable legal requirements.
Before a purchase is accepted
A website order request is unpaid and awaits manual review. You may ask to withdraw or change it before we expressly accept the purchase in writing. There is no website payment to refund simply because a request was submitted. For the distinction between a saved request and an accepted purchase, see our Terms & Conditions.
Voluntary change-of-mind returns
For an unused item, notify us that you wish to return it within 7 calendar days after delivery. This is RACEHUB GEAR’s voluntary store policy; it is not presented as a statutory cooling-off period. The item must remain unused, with its saleable appearance and supplied accessories intact. Keep the original packaging where available and provide the order reference or other evidence of purchase.
Under this voluntary policy, you pay the return transport cost. Items made or personalised specifically for you may be excluded from change-of-mind returns only where that condition was clearly disclosed and agreed before the purchase. Being described as a special order does not, by itself, establish that an item is personalised.
Contact us within the notification period for the correct return destination and shipping instructions. Notification within 7 days is the step needed to request the return; the international parcel does not have to arrive within those same 7 days. We will agree a practical dispatch arrangement with you. Please package goods appropriately and keep the shipment receipt. The registered company address is not automatically the return destination.
Damaged, faulty or incorrect goods
Contact us promptly if goods arrive damaged, an item is missing or incorrect, or a fault becomes apparent. Include the order reference, item or serial number, a clear description and photographs where helpful. Retain the packaging when it may help investigate transit damage. Stop using equipment if continued use could be unsafe.
We will assess the issue and explain the appropriate next step, which may involve inspection, repair, replacement or a refund according to the circumstances, the agreed order and applicable law. We cover reasonable return transport where the return is due to a confirmed defect or our supply error. Contact us before arranging transport so that a suitable method and destination can be agreed.
The 7-day change-of-mind period does not set a deadline for reporting every defect or exercising statutory rights. A warranty claim or statutory remedy is not refused solely because you no longer have the original packaging. Our return instructions help coordinate handling; they do not remove a legal right to reject or seek a remedy where one applies.
Additional seller warranty
For goods purchased from RACEHUB GEAR, our additional seller warranty starts on delivery:
- MOZA Racing and SIMAGIC products: 12 months.
- Other products: 6 months, unless a longer seller warranty is expressly stated for the particular item in the agreed order.
This warranty addresses defects in the supplied product. Assessment takes account of the reported issue, the product’s disclosed condition, use and any relevant inspection findings. We will explain the reason for any decision and discuss the applicable remedy.
A manufacturer’s warranty may provide separate or longer cover. Its period, territorial coverage, service procedure and any proof requirements depend on that manufacturer’s terms. We do not describe manufacturer cover as worldwide or automatically transferable. Ask us to confirm relevant manufacturer support before agreeing the purchase if it is important to your destination or intended use. You may contact us about the seller warranty without first making a claim directly to the manufacturer.
The stated warranty periods do not mean that all legal rights end when the additional warranty expires. We do not impose a single repair or replacement deadline for every product; the proposed process and expected timing will be discussed after the issue is assessed, subject to applicable law.
Refunds and exchanges
Where a refund is due, we will process it within 10 calendar days after the return has been received and the refund confirmed, or earlier where applicable law requires. If physical return is not required, the period starts when the refund is confirmed. This processing period does not permit us to delay assessing a claim or override a legally required remedy.
Refunds normally use the original payment route. If that route is unavailable, we will agree an appropriate alternative with the payer after checking the details. The bank or payment service may take additional time to post a processed refund. An exchange depends on the agreed replacement being available; any price difference and delivery arrangements must be agreed before proceeding.
How to contact us
Email sales@racehubgear.com or use our contact form. Include the request or order reference and tell us whether you are asking for a change-of-mind return, reporting a delivery issue or seeking warranty help. Do not send payment-card details or ship goods to an unconfirmed address.
